FAQs

Welcome to the Diamond Whiskers help center! Below you'll find answers to some of the most common questions we get from our amazing customers and fellow pet lovers.

🛍️ Orders & Products

Q: How do I place an order?

Simply browse our store, select your favorite item, choose your options (size, color, personalization), and click "Add to Cart". When you’re ready, head to checkout!

Q: Can I customize my order?

Yes! Many of our products are customizable—look for personalization options on the product page. If you have a special request, email us at support@diamondwhiskers.com.

Q: I made a mistake on my order. Can I change it?

If your order hasn’t shipped yet, we’ll do our best to update it. Please contact us within 12 hours of placing your order.

🚚 Shipping

Q: How long does shipping take?

Orders typically ship within 1–3 business days. Delivery time varies by location:

  • U.S. orders: 3–7 business days

  • Canada: 5–10 business days

  • International: 7–21 business days

Q: Do you ship internationally?

Yes! We ship worldwide. Shipping fees and delivery times vary depending on your location.

Q: How can I track my order?

Once your order ships, you’ll receive an email with tracking info. You can also use our Track Your Order page anytime.

📦 Returns & Exchanges

Q: What’s your return policy?

We accept returns for eligible items within 14 days of delivery. Please visit our Return Policy for full details.

Q: Can I return a personalized item?

Unfortunately, we can’t accept returns on custom or personalized products unless they arrive damaged or incorrect.

🐶 Pet Safety & Quality

Q: Are your products safe for pets?

Absolutely! All our items are designed with pets in mind. We use safe, durable, pet-friendly materials—because your fur baby deserves the best.

Q: What sizes do your pet accessories come in?

Sizing varies by product. Please refer to the size chart on each product page. If you're unsure, reach out and we’ll help you choose the best fit.

💳 Payments & Discounts

Q: What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Shopify Payments. All transactions are securely encrypted.

Q: Do you offer promo codes or discounts?

Yes! Join our VIP Pet Club (newsletter) to receive exclusive discounts and early access to new products.

📬 Contact & Support

Q: How can I contact you?

We’re happy to help! Email us at support@diamondwhiskers.com, or visit our Contact Support page.

Still have questions?

We're just a paw-click away. 🐾
Reach out to us anytime at support@diamondwhiskers.com, and one of our friendly team members will get back to you within 24–48 hours.