Shipping Policy
Last Updated: 06/3/2025
Thank you for shopping with Diamond Whiskers! We're committed to getting your order to you—and your furry friend—as quickly and safely as possible. Please read our shipping policy below for full details.
🚚 Processing Time
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All orders are processed within 1–3 business days.
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Custom or personalized items may take up to 5–7 business days to create before shipping.
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Orders are not shipped or delivered on weekends or holidays.
You’ll receive a confirmation email with tracking information once your order has shipped.
🌍 Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and order size. We offer both domestic and international shipping.
| Location | Estimated Delivery Time | Standard Shipping |
|---|---|---|
| United States | 3–7 business days | From $4.95 |
| Canada | 5–10 business days | From $6.95 |
| International | 7–21 business days | From $9.95 |
🚨 Note: Shipping times may vary during holidays, high-demand seasons, or due to carrier delays.
🐾 Free Shipping
We offer free standard shipping on all orders over $50 USD (U.S. only). Look out for free shipping promotions throughout the year!
✈️ International Shipping
We ship worldwide! International customers are responsible for any customs fees, import taxes, or duties incurred during delivery.
🌍 Please check your country’s import policies before ordering. Unfortunately, we cannot control or predict customs delays.
🕵️ Tracking Your Order
Once your order ships, you will receive a tracking number via email. You can also visit our Track Your Order page to check the latest updates.
📦 Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at support@diamondwhiskers.com within 7 days of delivery. We’ll work with the carrier to resolve the issue or send a replacement if necessary.
🐶 Delivery Address Issues
Please ensure your shipping address is entered correctly at checkout. We are not responsible for lost or delayed orders due to incorrect or incomplete addresses.
If you made a mistake, contact us ASAP at support@diamondwhiskers.com, and we’ll do our best to help before the item ships.
🧾 Questions?
For shipping inquiries, feel free to reach out to us:
📧 Email: support@diamondwhiskers.com
📦 Hours: Monday–Friday, 9AM–5PM EST
Thank you for choosing Diamond Whiskers—where pets shine like the stars they are! 🐾💎